Research

How organizations change around data and AI.

How can firms renew what they already have?

Legacy systems carry data and operational stability. Reconfiguring them can open new paths for digital renewal.

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First page of A Mechanism-Based Theory of Legacy Enterprise Information System Reconfiguration in Incumbent Firms

A Mechanism-Based Theory of Legacy Enterprise Information System Reconfiguration in Incumbent Firms

Heinz & Breidbach

Journal of Information Technology · 2026

Paper preview · CC BY 4.0
© Association for Information Technology Trust 2026

What makes a smart service useful?

Connected products can inform, recommend, or act. Our taxonomy shows how service outcomes, users, and technical capabilities fit together in business-to-business settings.

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First page of Smart Services in B2B Contexts: A Taxonomy and Archetypes

Smart Services in B2B Contexts: A Taxonomy and Archetypes

Heinz, Fassnacht, Benz, Luchner & Satzger

Information & Management · 2026

Paper preview · CC BY 4.0
© The authors 2026

What would make a circular car industry possible?

Keeping components in use requires a shared view of their history. Our study works backward from a circular automotive industry to identify the data, agreements, and investments that would make it possible.

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First page of Backcasting the Future of the Automotive Industry: Leveraging Digital Technologies for the Circular Economy

Backcasting the Future of the Automotive Industry: Leveraging Digital Technologies for the Circular Economy

Sagnier Eckert, Finner, Heinz & Satzger

Communications of the Association for Information Systems · 2026

Accepted manuscript · KITopen
© 2026 Association for Information Systems · Noncommercial use only

Who makes reuse work?

Keeping products in use depends on how partners exchange resources and organize the work. The study maps recurring arrangements for making those connections.

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Actor-Value Constellations in Circular Ecosystems

Sagnier Eckert, Fassnacht, Heinz, Alamo Alonso & Satzger

WI · 2025

How should people and AI share the work?

Human and AI capabilities can be combined in different ways. Our framework explains how shared resources and rules shape this collaboration in service ecosystems.

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First page of Conceptualizing Hybrid Intelligent Service Ecosystems

Conceptualizing Hybrid Intelligent Service Ecosystems

Bartelheimer, Heinz et al.

Electronic Markets · 2025

Paper preview · CC BY 4.0
© The authors 2025

How does an AI pilot become everyday work?

An AI pilot needs people who can take responsibility for it in daily use. We examine how that responsibility stays with technical teams or business functions, or moves between them as a project enters production.

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First page of From Pilot to Production: Microfoundations and Responsibility Patterns for Enterprise AI Projects

From Pilot to Production: Microfoundations and Responsibility Patterns for Enterprise AI Projects

Hendriks, Meier, Wiegand, Benz, Heinz & Spitzer

ICIS · 2026 · Accepted

Author manuscript · KITopen
© The authors 2026 · Noncommercial use only

What makes data sharing work across firms?

Sharing data connects technical choices with organizational structures and relationships between firms. Our taxonomy helps explain how these choices fit together.

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First page of Data Sharing Practices: The Interplay of Data, Organizational Structures, and Network Dynamics

Data Sharing Practices: The Interplay of Data, Organizational Structures, and Network Dynamics

Fassnacht, Leimstoll, Benz, Heinz & Satzger

Electronic Markets · 2024

Paper preview · CC BY 4.0
© The authors 2024

Which data is worth buying for a prediction?

We built a mechanism that ranks data sources and tests what each adds to a prediction. It helps buyers compare data bundles against their budget before acquiring them.

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First page of Selecting Data Assets in Data Marketplaces: Leveraging Machine Learning and Explainable AI for Value Quantification

Selecting Data Assets in Data Marketplaces: Leveraging Machine Learning and Explainable AI for Value Quantification

Martin, Heinz, Glauner & Kühl

Business & Information Systems Engineering · 2026

CC BY 4.0 license
© The authors 2025

How can AI help founders think for themselves?

AI coaching should help founders question assumptions and develop their judgment. We translate these needs into design requirements that preserve founders’ control over decisions.

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First page of Designing AI-Based Entrepreneurial Coaching Systems

Designing AI-Based Entrepreneurial Coaching Systems

Liebschner, Heinz & Satzger

DESRIST · 2026

Accepted manuscript · Published version
© The authors 2026, under exclusive license to Springer Nature Switzerland AG

How do founders decide what to hand over to AI?

Founders use AI to take on unfamiliar work, but set different boundaries around routine tasks, shared problem-solving, and autonomous action. Our study explains how they negotiate those boundaries.

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Research in practice

I combine qualitative field research with design science: building systems with organizations and using their deployment as a field site.

All publications on Google Scholar

Ideas I’m exploring next