Curriculum vitae

Research

I study how organizations change when data and AI enter everyday work: which responsibilities shift, which capabilities people need, and how existing systems can support renewal.

My work combines qualitative field research with design science. Working systems let us study organizational change while it happens.

Academic appointments and education

Since 2024

Head of the Digital Service Design & Innovation LabKarlsruhe Institute of Technology

2021–2024

Research AssociateKarlsruhe Institute of Technology

2025

Dr. rer. pol. in Information SystemsKarlsruhe Institute of TechnologyDissertation: Smart Service Innovation in Incumbent Firms. Summa cum laude.

2021

M.Sc. in Industrial Engineering & ManagementKarlsruhe Institute of TechnologyWith distinction.

2018

B.Sc. in Industrial Engineering & ManagementKarlsruhe Institute of Technology

Visiting research stays at the University of Cambridge (2024) and The University of Queensland (2022).

Selected funded projects

I work on publicly funded projects and industry collaborations at KIT, with responsibilities ranging from project leadership to proposal development.

Journal articles

• A Mechanism-Based Theory of Legacy Enterprise Information System Reconfiguration in Incumbent Firms

  Daniel Heinz & Christoph F. Breidbach

  Journal of Information Technology 41(3), 221–249 · 2026

• Smart Services in B2B Contexts: A Taxonomy and Archetypes

  Daniel Heinz, Marcel Fassnacht, Carina Benz, Philipp Luchner & Gerhard Satzger

  Information & Management 63(7), Article 104390 · 2026

• Backcasting the Future of the Automotive Industry: Leveraging Digital Technologies for the Circular Economy

  Linda Sagnier Eckert, Ann-Sophie Finner, Daniel Heinz & Gerhard Satzger

  Communications of the Association for Information Systems 58(1), 878–912 · 2026 · In press

• Selecting Data Assets in Data Marketplaces: Leveraging Machine Learning and Explainable AI for Value Quantification

  Dominik Martin, Daniel Heinz, Moritz Glauner & Niklas Kühl

  Business & Information Systems Engineering 68(3), 523–558 · 2026

• Conceptualizing Hybrid Intelligent Service Ecosystems

  Christian Bartelheimer, Daniel Heinz, Sarah Hönigsberg, Dominik Siemon, Mahei Manhai Li, Timo Strohmann, Jens Poeppelbuss & Christoph Peters

  Electronic Markets 35(1), Article 63 · 2025

• Unlocking the Value from Car Data: A Taxonomy and Archetypes of Connected Car Business Models

  Felix Sterk, Alexander Stocker, Daniel Heinz & Christof Weinhardt

  Electronic Markets 34(1), Article 13 · 2024

• Data Sharing Practices: The Interplay of Data, Organizational Structures, and Network Dynamics

  Marcel Fassnacht, Jannis Leimstoll, Carina Benz, Daniel Heinz & Gerhard Satzger

  Electronic Markets 34(1), Article 47 · 2024

• Creating Customer Value from Data: Foundations and Archetypes of Analytics-Based Services

  Fabian Hunke, Daniel Heinz & Gerhard Satzger

  Electronic Markets 32(2), 503–521 · 2022

• Exploring the Potential of Smart Service Systems: A Multi-Actor View on Affordances and Their Actualization

  Daniel Heinz, Carina Benz, Jan Bode, Fabian Hunke & Gerhard Satzger

  Journal of Service Management Research 6(2), 132–146 · 2022

Selected conference papers

• From Pilot to Production: Microfoundations and Responsibility Patterns for Enterprise AI Projects

  Daniel Hendriks, Ida Meier, Henrik Wiegand, Carina Benz, Daniel Heinz, and Philipp Spitzer

  ICIS · 2026 · Accepted

• The Adoption of AI-Based Assistants in Startup Innovation: Configuring Human–AI Agency in Entrepreneurial Work

  Jonas Liebschner, Ida Meier, Daniel Heinz, and Gerhard Satzger

  ECIS · 2026

• Designing AI-Based Entrepreneurial Coaching Systems

  Jonas Liebschner, Daniel Heinz, and Gerhard Satzger

  DESRIST · 2026

• Making the Implicit Explicit: A Human-in-the-Loop AI Pipeline for Excavating and Making Use of Latent Design Knowledge

  Timo Strohmann, Linda Sagnier Eckert, Daniel Heinz, Thorsten Schoormann, Christoph Hoppe-Ludwig, and Anne Ixmeier

  DESRIST · 2026

• Reallocating Uncertainty in Incumbent Firms through Digital Platforms: The Case of Google’s Automotive Ecosystem Involvement

  Felix Sterk, Daniel Heinz, Petra Hengstler, and Christof Weinhardt

  ICIS · 2023

• Conceptualizing Digital Resilience for AI-Based Information Systems

  Max Schemmer, Daniel Heinz, Lucas Baier, Michael Vössing, and Niklas Kühl

  ECIS (Research-in-Progress) · 2021

Teaching and advising

• Digital Services: Innovation & Business ModelsMaster’s course · KIT
• Building Digital Services with AIPractical seminar · KIT · Winter 2026/27
• Philosophy of ScienceDoctoral seminar · Co-developed · KIT · Winter 2026/27
• Digital Services at HECTOR SchoolExecutive education · KIT

I provide day-to-day doctoral advising and supervise bachelor’s and master’s theses.

Doctoral research

I provide day-to-day research advising. Prof. Gerhard Satzger provides formal doctoral supervision for the projects below.

• Jonas Liebschner · Since April 2024AI assistants for innovation and entrepreneurship
• Linda Sagnier Eckert · Since April 2024Traceability for the circular economy
• Ida Meier · Since September 2025AI adoption in organizations

Doctoral research in the lab · Course details

Academic service

• President of AIS SIG Services
• Co-head of the Conferences Division, Die WI e.V.
• Chair for Workshops, Tutorials & Community Events, WI 2027

Volunteering

Outside work I volunteer with DPSG, Germany’s largest scout association. I lead its program for 15- to 21-year-olds in the Freiburg diocese, train youth leaders, and from 2023 to 2025 led CrOver, an international camp for about 250 scouts supported by €99,495 in Erasmus+ funding.